In honor of Thanksgiving there will be no order processing or delivery on Thursday, November 23rd, 2017, and our offices will be closed. Order processing will resume on Monday, November 27th, 2017.

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SHIPPING 

We are currently shipping anywhere in the United States and selected international countries, please contact support@mei-cha.com to request international shipping option.

U.S. Domestic Orders: 3-10 business days shipping time via USPS.

International Orders: 6-12 business days shipping time via USPS. Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's expense. Please note MEI-CHA is unable to estimate the total amount of taxes or duties that may be due at time of delivery. 

  • MEI-CHA is not responsible for lost packages due to mistyped addresses. 
  • MEI-CHA cannot estimate exact delivery dates or times. 
  • MEI-CHA does not guarantee shipping time via our carriers. Delays can and may occur. 
  • Please allow1-2 business days for your order to be processed and shipped from our facility.
  • Friday orders are shipped out the following Monday. 

RETURN/EXCHANGE POLICY

To return or exchange an item, please email: support@mei-cha.com with the subject titled "Return" or "Exchange" and add your name and order number to the email body. The order number can be found in your initial email receipt.To be eligible for a return, the item(s) must be received by us within fifteen (15) days of the delivery date. The item must be in new, original condition with all packaging intact. The original shipping cost nor the return shipping cost will be reimbursed. All returns will be charged a 10% restocking fee.

In the event of an exchange, your original purchase will be reimbursed and a new purchase made. Refund will be given once the item is received by MEI-CHA. MEI-CHA is not responsible for lost packages or misdirected packages. 

Exclusions: Sales and promotional items are non-refundable.

Return address: MEI-CHA Global // 18 Technology Dr., Ste 161, Irvine. CA 92618. United States

Exchange: Our inventory is constantly updating, it is not always possible to process a direct exchange. If the item you wish to exchange for is not in stock, the return will be processed as a store credit. 

Store credit: If you would like store credit for your return, the credit will be issued in the form of a gift certificate and will be valid for 1 year from the date of issuance. 

WARRANTY

MEI-CHA guarantees all products to be free of manufacturer defects upon shipping. This warranty applies to the original purchaser only and does not include normal wear and tear, or damage to the product from outside forces and human errors.  Customers are encouraged to examine their products upon receipt.

DISCLAIMER

MEI-CHA is not responsible for any injuries that may occur while using the product. Our products are solely intended for trained professionals only. Please be sure to comply with all safety regulations and guideline in your practice location. 

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