You can either order here on our website or send an email to firstname.lastname@example.org. We are no longer accepting phone orders.
We have our store at at 26429 Rancho Pkwy S, Ste 150, Lake Forest, CA 92630. Appointments must be scheduled to browse products and see them in action. You can do that by sending us an email at email@example.com.
We'll send the product to you as soon as it becomes available.
Some of our items have tiered pricing, so the more you buy the cheaper it becomes! Get in touch with us at firstname.lastname@example.org and we can discuss pricing.
You can send us an email to email@example.com and we can provide more information about when a specific item is in stock. If we are sold out, we are happy to place the item(s) for your and send it out when it arrives.
Orders are typically processed within 1-2 business days. You will receive a shipping confirmation once it has been sent out
If your order hasn't left our warehouse, please give us a call (949) 788-0882 or email firstname.lastname@example.org to have items added.
Please provide a copy of your invoice and a picture of the incorrect item to email@example.com, we will make it right!
We pack and ship orders very quickly so we can't guarantee that we can cancel your order. Call or email us ASAP to see if your package is still with us. If it has already left, you can return the package to us and on return, we will refund you for the items, shipping not included.
To be elegible for a return, item(s) must be received by us within 15 days of the delivery date. The item must be in original condition with packaging intact. Returns will be charged with a 10% restocking fee. For more details, visit our Return Policy.
We cannot guarantee that you will or will not be charged customs fees. Any customs taxes are charged once the package arrives at its destination country & must be paid by the recipient.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Due to covid-19, shipping times may be delayed and it depends on where you are. Orders processed domestically typically take 7-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If the order hasn't been shipped yet, we will be able to adjust the address. Please email firstname.lastname@example.org or give us a call at (949) 788 0882. If it is already sent, the package will return to us and you will need to pay for shipping again.
Please check tracking information in your email for up-to-date delivery status.
Let us know and we can get in touch with the shipping carrier to try to find more information.
Rotary device needles vibrate and tend to tear the skin. Digital device needles are more precise, smoother on the skin, and use less pigment.
The Sapphire Pro has a Japan made motor, with less strength and running time. Pro devices can only be used with the 4-speed power supply. We do not recommend the Pro to be used with Precision Needles because the needles require a stronger motor for pigment implantation. The Sapphire Elite has a German made motor and is compatible with the iStar power source and the 4-speed power control. We recommend using Precision Needles with this device but the Elite can also be used with the Sapphire Pro series needles.
It really depends on the desired look and technique used! However, our most popular LUMI needles for lip blush are 1L, 3S, and 9UMAG. You can view the LUMI needle guide here.
Sterilization Certificates are provided upon request, please complete the form here and we will return the sterilization certificates within 1-2 business days.
For machines within warranty, we offer complimentary repair or replacement (depending on what is wrong). If this is you, please fill out a Machine Service Request Form here and we will follow up with the next step. For machines outside of warranty, we charge a $35 repair fee for service.
Once received, the average repair turnaround time is 3-5 business days depending on the issues and warranty coverage.
Blue Ice is the most popular anesthetic, however it is important to know it only works when applied to broken skin. If applied pre-procedure, without opening the skin it will not work. For a pre-procedure anesthetic we recommend either Zensa or Numpot.
Pigment Shelf Life may vary due to one or all of the following: product storage, exposure to extreme temperatures, opening, cross-contamination, damage, UV Rays, radiation, autoclave, and sterility, absent of preservatives or microbial growth inhibitor(s) & product alteration. Store pigment container in a cool, dry place for maximum shelf life. Recommended Storage Temperatures 20-25˚C (68-77˚F). Each bottle is Lot & Date Coded for product safety and comply with all E.U. directives and regulations.
UNOPENED BOTTLE of pigment has a shelf life from 5-10 years from the date of manufacturing if kept in a cool, dry place and not exposed to any extreme temperatures or UV rays. Based on product ingredients the appropriate expiration date is given. For more information, please contact your Authorized Distributor.
OPENED BOTTLE should be discarded after one (1) year. This is an international standard that MEI-CHA adheres to for all locations. Pigment bottles should be annotated on the date of opening.
Our pigments are manufactured in FDA certified facility in the USA.
Yes, our pigments are vegan.
Our Black pigment color does not contain carbon.
Yes, our anesthetics and pigments come with MSDS. They are also available on our website here.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes, we currently work with several distributors around the world. However, we are looking to grow our distributor network. Contact us for distributorship opportunities by submitting a Distributor Application here.
If you are interested in reselling MEI-CHA products: wholesale, if you currently train and are looking to build student kits: Educator, if you are an artist looking for collaboration: artist. You can view more details of our partnerships here. If you are still unsure, email email@example.com.
You can contact us by emailing firstname.lastname@example.org! We will be happy to assist you.