We’re sorry to hear that you are experiencing issue with your device. Please complete the Service and Repair Request form to get started with the repair process.

All defective products under warranty will be repaired free of charge. The warranty does not cover damage caused by human factors, accident, misuse of the product, unauthorized alternation or change of parts or components of the product. If the device is outside of warranty, we offer repairs when possible with a $35 repair fee. For our warranty term & policy, please visit https://www.mei-cha.com/pages/warranty-disclaimer. All warranty repairs whether purchased from a third-party, retail or directly from MEI-CHA must include a proof of purchase.