Returns

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. To return or exchange an item, pleasee-mail with the subject titled "Return" or "Exchange" and add your name and order number to the email body. The order number can be found in your initial email receipt. To be eligible for a return, the item(s) must be received by us within fifteen (15) days of the delivery date. The item must be in new, original condition with all packaging intact. The original shipping cost nor the return shipping cost will be reimbursed. All returns will be charged a 10% restocking fee.

    In the event of an exchange, your original purchase will be reimbursed and a new purchase made. Refund will be given once the item is received by MEI-CHA. MEI-CHA is not responsible for lost packages or misdirected packages. 

    Exclusions Sales and promotional items are non-refundable.

    Return address MEI-CHA Global // 26429 Rancho Parkway South Suite 150, Lake Forest, CA 92630

    Exchange Our inventory is constantly updating, it is not always possible to process a direct exchange. If the item you wish to exchange for is not in stock, your return will be processed as a store credit. 

    Store credit If you would like store credit for your return, the credit will be issued in the form of a gift certificate and will be valid for 1 year from the date of issuance.

       

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