Orders are typically processed within 1-3 business days. You will receive a shipping confirmation once it has been sent out.
We have our store at at 26429 Rancho Pkwy S, Ste 150, Lake Forest, CA 92630. Appointments must be scheduled to browse products and see them in action. You can do that by sending us an email at firstname.lastname@example.org.
Some of our items have tiered pricing, so the more you buy the cheaper it becomes! Get in touch with us at email@example.com and we can discuss pricing.
Please sign up for back in stock notification to get notified when a specific item will be back in stock. We are also happy to preorder the item(s) for you and send out when they arrive.
Only if your order hasn't left our warehouse. Please give us a call (949) 788-0882 or email firstname.lastname@example.org to check and have items added.
We pack and ship orders very quickly so we can't guarantee that we can cancel your order. Call or email us ASAP to see if your package is still with us. If it has already left, you can return the package to us and on return, we will refund you for the items, shipping not included.
To be elegible for a return, item(s) must be received by us within 15 days of the delivery date. The item must be in original condition with packaging intact. Returns will be charged with a 10% restocking fee. For more details, visit our Return Policy.
We cannot guarantee that you will or will not be charged customs fees. Any customs taxes are charged once the package arrives at its destination country & must be paid by the recipient.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Due to covid-19, shipping times may be delayed and it depends on where you are. Orders processed domestically typically take 7-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If the order hasn't been shipped yet, we will be able to adjust the address. Please email email@example.com or give us a call at (949) 788 0882. If it is already sent, the package will return to us and you will need to pay for shipping again.
Please check tracking information in your email for up-to-date delivery status.
Please contact shipping carrier and open a claim if package cannot be retrieved.
The Sapphire Pro has a Japan made motor, with less strength and running time. Pro devices can only be used with the 4-speed power supply.
The Sapphire Elite has a German made motor and is compatible with the iStar power source and the 4-speed power control.
For machines within warranty, we offer complimentary repair or replacement (depending on what is wrong). If this is you, please fill out a Machine Service Request Form here and we will follow up with the next step. For machines outside of warranty, we charge a $35 repair fee for service.
Once received, the average repair turnaround time is 3-5 business days depending on the issues and warranty coverage.
Blue Ice is the most popular anesthetic, however it is important to know it only works when applied to broken skin. If applied pre-procedure, without opening the skin it will not work. For a pre-procedure anesthetic we recommend either Zensa or Numpot.
Pigment Shelf Life may vary due to one or all of the following: product storage, exposure to extreme temperatures, opening, cross-contamination, damage, UV Rays, radiation, autoclave, and sterility, absent of preservatives or microbial growth inhibitor(s) & product alteration. Store pigment container in a cool, dry place for maximum shelf life. Recommended Storage Temperatures 20-25˚C (68-77˚F). Each bottle is Lot & Date Coded for product safety and comply with all E.U. directives and regulations.
UNOPENED BOTTLE of pigment has a shelf life from 5-10 years from the date of manufacturing if kept in a cool, dry place and not exposed to any extreme temperatures or UV rays. Based on product ingredients the appropriate expiration date is given. For more information, please contact your Authorized Distributor.
OPENED BOTTLE should be discarded after one (1) year. This is an international standard that MEI-CHA adheres to for all locations. Pigment bottles should be annotated on the date of opening.
Our pigments are manufactured in FDA certified facility in the USA.
Yes, our pigments are vegan.
Our Black pigment color does contain carbon.
It depends on the creator and the product. Send us an email at firstname.lastname@example.org to discuss!
If you are interested in reselling MEI-CHA products: wholesale, if you currently train and are looking to build student kits: Educator, if you are an artist looking for collaboration: artist. You can view more details of our partnerships here. If you are still unsure, email email@example.com.
You can contact us by emailing firstname.lastname@example.org! We will be happy to assist you.